Dear Member,
Important update on your local branch
ACU is at an important juncture of its focus for future initiatives.
To ensure we continue providing relevant banking services to our Members, we’ve undertaken a review focused on creating a sustainable future for ACU. The review signalled the need to change how we operate. Part of this change has meant a review of our Branches and their locations.
We understand the importance of keeping you informed of these changes and can now confirm that the Whanganui Branch will be relocating to new premises from 4 March 2019.
Your new branch will be located inside the NZCU Baywide building on 151 Guyton Street, Whanganui. Opening hours remain at 9am to 4pm Monday to Friday.
This decision has not been made lightly. The board of ACU believe that this is in the best interests of our credit union and the continuation of serving our Membership effectively.
Access to your Accounts and Services
You will still be able to transact, access your ACU accounts and check your balances via phone banking, over the internet or on your mobile APP. If you wish to speak to our Team, you can do so by visiting another local branch or calling our friendly Team at the Contact Centre on 0800 240 200 between 9am and 4.30pm Monday to Friday or 9am to 1pm on Saturday.
The ACU Team
The Team are here to discuss your needs and share what’s new with our products and services. It’s also a great opportunity to have your banking package reviewed and for our Team to understand how you like to operate your accounts.
We’ll also share ideas on how to save time and money by simplifying your banking. With advancing technology, access to your account information is easy (at your fingertips) and accessible 24/7.
Thank you once again for your Membership and ongoing support of your Credit Union.
Kind Regards,
From the Team at ACU
“Here when you need us”