It's all about people helping people
As a credit union, we're here to help people, not to make a profit. This means we'll do our best to help you reach your goals.
Perhaps you're wondering which type of loan is best for your needs. Maybe you have something special to save for. Or you just want your money to go further, but aren't sure where to start.
Our friendly team will be happy to talk through your options, and see how we can help.
Everyone is welcome to join ACU. Our customers include individuals, families, employees, and beneficiaries.
Hardship Assistance
Options that may be available to you:
We do not believe in a “one-size fits all” approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence.
We can explore a range of options to help you manage through a difficult period including (but not limited to):
- Using advance repayments (if any) to take a “repayment holiday”;
- Extending the loan term;
- Lowering repayments by converting to interest-only; or
- Deferring or reducing repayments for a period of time
You may complete a hardship application for the following change of circumstances:
- Illness
- Injury
- Loss of employment (including reduction in hours)
- Relationship breakdown
- Loss of income due to Covid-19
- Death of a family member
If your change of circumstance is not included in the above options, contact your local branch or contact centre for assistance.