AccessPhone how to guide
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What number do I call for AccessPhone?
Call us on 0800 240 200 and press 1 for AccessPhone
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When is AccessPhone available?
AccessPhone is available 24 hours a day 7 days a week
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What if I can't remember my Access Number?
If you need any details required to login to AccessPhone banking, you can visit a branch with identification, or call our contact centre on 09 277 8244 or 0800 240 200
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How to register for AccessPhone?
- Call us on 0800 240 200 to register and set up AccessPhone
- Once set up call 0800 240 200 and enter your Customer Number followed by the hash (#) key
- Enter Code given to you by a staff member when you set up AccessPhone followed by the hash (#) key
- When prompted enter your new personal Access Number which can be 4-8 digits long
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How to check my balance
Press 1. Account balances and transactions
- Savings and account balances
- Loan account balances
- Investment account benefits
- Last five transactions
- Interest earned for the last financial year
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How to pay someone or transfer funds
Press 2. Transfers and bill payments
- Transfer between your accounts
- Bill payments and transfers to other ACU customers
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How to change my password or Access Number
Press 4. Other facilities
- Change personal Access Number
- Access another customer number
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What if I need help?
Press 5. Speak to a team member
Press 0. Return to main menu
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